Our Guarantee

The ten-year guarantee covers the quality of our workmanship on the installation or replacement we carried out. In plain terms, if a rooflight we fitted lets water in, or fails at a junction we made, because of the way we installed it, we will come back and put it right at no cost to you.

That includes the parts of the job that are ours: the upstand or kerb we built, the flashing and weathering we dressed, the seals and fixings we made, and the way the unit was set into the opening. It runs for ten years from the date we complete the installation.

The guarantee covers our workmanship, not everything that could ever happen to a roof. It does not cover:

• The rooflight unit or glazing itself, which carries its own manufacturer’s warranty. We register that warranty in your name where the manufacturer offers one, and we pass the details to you on completion.
• Damage caused by other trades working on the roof after us, by later alterations to the roof, or by anyone else removing or refitting the unit.
• Storm damage, accidental damage, impact, or movement in the wider building structure that was not part of our work.
• Normal wear to moving parts on opening rooflights, and routine maintenance such as clearing debris, which is the owner’s responsibility.
• Any work we advised against in writing and carried out only at your request.

The guarantee stays valid as long as the installation is left as we completed it and is reasonably maintained. Opening rooflights should be operated as intended and kept clear of debris. If another trade needs to work around the rooflight, tell us first where you can, so we can advise on protecting the weathering we made.

If you think something we installed has failed, contact us as soon as you notice it. Email info@skylightsonsea.co.uk or call 01702 898232, or use the details on our contact page, with your name, the address the work was carried out at, roughly when we did the job, and a short description of the problem. A photograph or two usually helps.

We will arrange to inspect the installation, normally within a reasonable period and at a time that suits you. If the problem is down to our workmanship and falls within the ten years, we will put it right at no charge. If the inspection shows the cause is something outside the guarantee, we will explain what we have found and, where we can, offer to carry out any remedial work as a separate quoted job.

The guarantee relates to the installation, so it can pass to a new owner of the property within the ten-year period. If you sell the property, ask the buyer to keep our completion paperwork, and let us know the change of contact where you can so our records stay current.

This guarantee is given in addition to your rights under the Consumer Rights Act 2015, which require our work to be carried out with reasonable care and skill. Nothing on this page reduces or replaces those rights. If we cannot agree on a claim, our complaints procedure explains the next steps.

Correspondence about the guarantee should be sent to info@skylightsonsea.co.uk or by phone on 01702 898232. As a service-area business we work from vehicles across south Essex and do not operate a public premises, so please use email or phone rather than calling in person.